8/16/2023 0 Comments Message duly noted meaningLegal is a tool, but many issues have better solutions, be it a technology or business solution. Mack, GC, ClearSlide: “I value outside specialists who give me a solution that may or may not be legal. What counsel really want are direct conversations about the issues that matter most to them. Slavin recently moderated the annual Legal Marketing Association Silicon Valley In-House Counsel Summit in Palo Alto, California, interviewing a panel of tech GCs on what they want from outside counsel. “Too often the voice of the client comes through the filter of the voice of a lawyer,” or a client feedback professional like Nat Slavin of Wicker Park Group (for the firms brave enough to conduct client feedback surveys). In-house attorneys are increasingly dissatisfied, they tell us, because they can’t have the kind of conversations they want with their outside counsel. I’ve attended many panels where in-house counsel share their likes and dislikes, but in the last year the tone has changed.
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